Frequently Asked Questions and Answers

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to contact us at cward@noanet.net!

  • Why do I have to provide my address?
    • You must always start by providing your address so that we can be sure that you live in an area where we are collecting survey information. Knowing your location also helps your community make good estimates about the cost for a local community network.
  • I can’t find my address, what should I do?
    • If your address is not found, you can drop a pin on a map where your home or business is located. Our staff will review your survey and approve if it is located within the survey area.
  • Can I use a smartphone or Ipad to show my interest?
    • Yes, of course! As long as you can reach the survey/signup form we will receive your information.
  • What is a Broadband Champion?
    • Champions are local enthusiasts who are excited to spread the word about the community survey to their neighborhood or community. Their role is to help encourage community members to take the survey, keep up to date on project progress and act as a liaison between community leadership and your friends and family. Champions will be invited to champion-only informational meetings and will be given tools such as flyers and information to help spread the word.
  • Can I change my answers to a survey?
    • If you for some reason have changed your mind, just take the survey again and it will replace the previous version on file.
  • Can I submit multiple surveys or signups from the same address?
    • Only one survey per household/business will be accepted. If you live in an apartment building please include your unit number so we know it is a separate residence.
  • How will my information be used?
    • Your personal information will never be shared without your permission. Data collected will be used as aggregate data to understand and will not include any personally identifying details.
  • Does this survey mean my community is building a fiber network?
    • When this portal is in the survey phase, it is only a data collection tool to understand your community's broadband needs and if they are being met as part of a larger assessment of network buildout feasibility. If you would like to know more, please sign up to be a community broadband champion and come to your local champion meetings to get the latest information!
  • Do I have to share my birthdate?
    • No, that question is to help us locate your survey if needed but is not a required question. If you do not wish to share your birthdate you may skip that question.