Frequently Asked Questions and Answers

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to send us a message through the CONTACT tab at the top of this page.

  • How long will the survey take to complete?
    • The survey will only take about 5 minutes to complete and the information will be invaluable for your community to evaluate if the Internet needs of the community are being met.
  • Why do I have to provide my address?
    • This survey requires providing your address so that we can be sure that you live in an area where we are collecting survey information. Knowing your location also helps your community make good estimates about the cost of a local community network.
  • Is there an obligation to purchase service if I express interest through the survey?
    • Absolutely not! The survey is for informational use only to identify areas that are unserved or underserved by current Internet services. There is absolutely no commitment or obligation attached.
  • Can I use a smartphone or Ipad to show my interest?
    • Yes. As long as you can reach the survey/signup form we will receive your information. If you can connect to your home or business Internet service to take the survey, that is preferred.
  • I can’t find my address, what should I do?
    • If your address is not found, you can drop a pin on a map where your home or business is located. Our staff will review your survey and approve if it is located within the survey area.
  • Can I change my answers to a survey?
    • If you want to update your survey answers, just take the survey again and it will replace the previous version on file. You'll need to use a different email address.
  • Can I submit multiple surveys from the same address?
    • Only one survey per household/business will be accepted. If you live in an apartment building please include your unit number so we know it is a separate residence. If you run a business out of your home, you can submit a survey as a resident of the address as well as an additional survey for the needs of your business, just make sure you select the appropriate customer type at the beginning of the survey.
  • How will my information be used?
    • Data collected will be used as aggregate data to understand the broadband needs and opinions of the community. Any information from the survey presented publicly will be aggregated data and will not include any personally identifying details.
  • Does this survey mean that a broadband network is being built in my area?
    • This survey is only a data collection tool to understand your community’s broadband needs and if they are being met as part of a larger assessment of network buildout feasibility. It does not mean that there are any plans to build new infrastructure at this time. If you would like to know more, please contact us through the CONTACT tab at the top of the page.